Can't find your answer? Call dispatch at (833) 365-NEMT or send us a message.
Use the Book a Ride page or call dispatch at (833) 365-NEMT. Tell us the pickup address, destination and the time you need to arrive. We call you back to confirm the ride and the price.
We recommend booking at least one business day ahead, especially for early-morning appointments. Same-day rides are sometimes possible, so call dispatch to check.
Usually yes. Let us know when you book so we save a seat.
Yes. Choose round trip when booking and tell us when to pick you up for the ride home. If your appointment runs late, call dispatch and we will adjust.
Drivers wait up to 10 minutes at each pickup. Please be ready at the door at your pickup time. If you are running late, call dispatch.
Call dispatch as soon as you know, so we can give your spot to another rider.
Yes. Tell us how the rider gets around when you book (walks on their own, uses a walker or cane, or uses a wheelchair) and we send the right vehicle.
Price depends on distance, time and the type of ride. Dispatch gives you an exact price before your ride is confirmed.
We serve riders and facilities across Pennsylvania. Call to confirm service for your pickup and destination.
No. JAID Transports provides non-emergency medical transportation only. For a medical emergency, call 911.
Yes. We run scheduled daily routes so every rider arrives before your program starts and gets home afterward. Contact us for a quote.
Facility staff sign in to add, edit or pause riders and update pickup details. Sign-in uses two-step verification, and every change is recorded.
We follow HIPAA safeguards. Rider details are encrypted, only authorized staff can see them, and we never sell your information.